It's not personal,
it's business.
24 hours’ notice is required for all cancellations. Cancellations within 24 will result in a $25 charge per service scheduled or $50 per VIP Session or Color Session. Cancellations should be made online, through the booking portal, by calling/texting us at 785-224-1987 or email: hello@emilystrangehair.com
Should we need to cancel your appointment within 24 hours because of reasons other than natural occurrences (unsafe weather conditions, power outages, or other unforeseen events such as illness or emergencies), we will provide a $15 credit toward your next appointment.
If you cancel more than 3 times within a 90-day period of a scheduled appointment, a non-refundable deposit will be required for all future appointments scheduled.
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All services rendered and completed are non-refundable in part or in whole. See Terms of Service for dissatisfaction/adjustment policy.
The safety of our staff and clients is paramount. As such, we reserve the right to refuse service to anyone we feel may pose a health or safety risk. This includes but is not limited to lice, skin infections, open wounds, contagious illness (continuous cough, displaying fever symptoms), or displays of any rude/obnoxious or otherwise inappropriate behavior. We will demand that you leave our salon, and you will be prohibited from returning.
If you are sick or are concerned you are sick, you must reschedule your appointment.
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Should you arrive to your appointment and show signs of being ill or inform me of any sickness that makes me feel like mine or others health is jeopardized, you will be asked to reschedule and a cancellation fee will apply for the initial appointment.
Every client has the right to privacy and confidentiality. The conversations you have with your stylist will remain confidential. Client information and email lists are confidential and will not be sold or shared with outside companies.
Bookings. Your name, address, email, phone number, and at least one (1) emergency contact are required for all appointments.
Services and Pricing. All services and prices may be subject to change without notice.
Payment. For your convenience, we accept all major credit and debit cards, and cash. Payment is due upon completion of your service.
Card Authorization. You authorize us to keep your signature and my credit card information securely on file in our account. You also authorize us to charge your credit card for any outstanding balances when due. In the event no card is on file, an invoice will be sent to the contact information on file and is due upon receipt.
Punctuality.
Please understand that appointment times are limited. If you are running more than 10 minutes late for your appointment, we may, at our discretion, still accommodate you in the remaining time frame or reschedule your service. For repeat offenses of lateness, a $15 fee will be imposed for rescheduling and/or your ability to schedule may be impacted.
If we do not hear from you for 15 or more minutes into your scheduled appointment time, it is considered a “No-Show,” and your card will be charged for $25 per service scheduled. If a credit card is not on file, a negative balance will be added to your account for this amount.
Illness. If you are sick or are concerned you are sick, you must reschedule your appointment.
Cancellation and Refunds.
24 hours’ notice is required for all cancellations. Cancellations within 24 will result in a $25 charge per service scheduled. Cancellations should be made online, through the booking portal, by calling/texting us at 785-380-1015 or email: hello@emilystrangehair.com
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Should we need to cancel your appointment within 24 hours because of reasons other than natural occurrences (unsafe weather conditions, power outages, or other unforeseen events such as illness or emergencies), we will provide a $15 credit toward your next appointment.
​
If you cancel more than 3 times within a 90-day period of a scheduled appointment, a non-refundable deposit will be required for all future appointments scheduled.
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All services rendered and completed are non-refundable in part or in whole.
Dissatisfaction/Redo Appointments.
If you ever feel like you are not completely satisfied with our service, please let us know during your appointment or within 7 days after your service has been performed. If we’re notified of your wish for an adjustment, we will consider scheduling you for an adjustment. The price of this adjustment may vary depending on our interpretation of the specific circumstances and can range from no charge to cost of product only, to full price.
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Please note that this Agreement does not cover a change in the style or color from the initial request as that would be considered a whole new service in contrast to an adjustment or redo.
Right to Refuse Service. The safety of our staff and clients is paramount. As such, we reserve the right to refuse service to anyone we feel may pose a health or safety risk. This includes but is not limited to lice, skin infections, open wounds, contagious illness (continuous cough, displaying fever symptoms), or displays of any rude/obnoxious or otherwise inappropriate behavior. We will demand that you leave our salon, and you will be prohibited from returning.
Product Returns. Product returns will only be accepted for unopened/unused or lightly used merchandise for products purchased in salon. You will receive a full credit towards your next appointment if you notify us of the return request within 14 days of your purchase. For products purchased online, through any affiliate links, products must be returned in compliance with the return/exchange policy of the parent company managing the orders from which you originally ordered the product.
Guests, Minors, and Pets.
Only those with appointments will have reserved spots to be seated.
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Our salon is not child-proof or pet-proof. Hot styling tools, sharp scissors, chemicals, and a busy salon can become a safety hazard.
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We also ask that you refrain from bringing any pets other than service animals into the salon. Please advise us in advance if you will be accompanied by a service animal.
Smoking and Vaping. Please note that it is illegal to smoke or vape anywhere in our salon.
Personal Items. Please ensure you retrieve all your personal items before leaving our salon as we cannot be held responsible for lost items.
Limitation of Liability. You shall not hold the Emily Henderson, dba Emily Strange Hair; and/or Urban Salon; or our employees liable and agree to indemnify us for any harm, claim, loss, costs, damage, injury, or product reaction to any person or property arising, either directly or indirectly from our service, or any other reason whatsoever.
Dispute Resolution. Any dispute arising from this Agreement must first attempt to be resolved by means of meaningful informal negotiations between Emily Henderson and you. The period for informal negotiations shall be 30 days from receipt of the written notice of the dispute unless such time is modified by written agreement between us. In the event that we cannot resolve a dispute through informal negotiations, we agree to submit the dispute to mediation. Within 21 days following the expiration of the time period for informal negotiations, either Party shall propose and agree upon a neutral and otherwise qualified mediator. In the event either of us fails to agree upon a mediator, either Party shall request that the American Arbitration Association, Topeka, Kansas, appoint a mediator and the mediation will be held in Topeka, Kansas or another mutually agreed venue.
Governing Law. This Agreement shall be governed by and shall be construed in accordance with the laws in the State of Kansas.
Entire Agreement. This Agreement represents all the terms and conditions agreed upon between us. No other understanding or representations, oral or otherwise regarding the Agreement shall bind any of us. This Agreement may not be amended, except in writing, and signed by both of us. In any action or proceeding involving a dispute between Emily Strange Hair and you arising out of this Agreement, the prevailing party will be entitled to receive from the losing party reasonable attorney’s fees.
Please understand that appointment times are limited. If you are running more than 10 minutes late for your appointment, we may, at our discretion, still accommodate you in the remaining time frame or reschedule your service. For repeat offenses of lateness, a $15 fee will be imposed for rescheduling and/or your ability to schedule may be impacted.
If we do not hear from you for 15 or more minutes into your scheduled appointment time, it is considered a “No-Show,” and your card will be charged for $25 per service scheduled. If a credit card is not on file, a negative balance will be added to your account for this amount.